Q: Why does behaviour at work matter?

A: Because it drives outcomes that impact customers, employees, society. These outcomes can be financial, reputational, and societal. Behaviour can also drive future issues (‘behavioural risk’) or help to obtain better outcomes.

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Q: What do we mean by culture, really?

A: Organisational culture is the sum of “how we typically do things here “- or, our behavioural patterns - and why: all that is driving behaviour at work. Formal drivers such as strategy, codes, policies and procedures. As well as informal drivers such as collective beliefs, social norms, psychological safety and dynamics between teams.

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Q: How do you assess organisational culture or behaviour at work?

A: By acquiring a deeper understanding of operational reality, through a combination of interviews with staff and leadership, a survey, observations of critical meetings and studying formal drivers of behaviours. By triangulating the gathered qualitative and quantitative data, resulting in granular insights in behavioural patterns and drivers.

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Q: How can you change behaviour at work?

A: By shaping a professional context that helps desired behaviours. First, you need to understand what aspects of “how we do things here” you want to develop, and what aspects of people’s daily work contexts drive these. Addressing those drivers integrally, and in a behavioural science informed way, drives sustainable behavioural change.

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Through the application of behavioural science, we help organisations to achieve better outcomes and prevent foreseeable problems for their business, employees, customers and society.

Our Model


 

Our Products

We offer a comprehensive approach to understanding and managing behavioural and cultural risk through three core products: Analysis, Change Strategy, and In-House Capability Building.

Analysis: we help organisations understand and manage their cultural and behavioural risk, through a comprehensive assessment of key patterns and drivers. We deliver data-driven insights and actionable recommendations for stronger organisational outcomes.

Change Strategy: we help organisations design and implement tailored change plans that address key behavioural drivers, to create lasting behavioural and cultural change.

In-House Capability Building: we equip organisations with the necessary tools to independently assess and develop behaviours in the workplace, while managing behavioural risk. We support organisations by creating a tailored strategy and approach that includes development of expertise, instruments and frameworks.

For a more elaborate explanation of each product, please see below.